[rt-users] why are Notify actions setting the recipients in prepare rather than commit?

[Mathieu Longtin]

I'm trying to have a scrip that will get the recipients of a ticket from
another source, at creation time.

If I assign the recipients in the "action" section of the scrip, they don't
receive any email, because the notify action gathers the recipient during
prepare.

Should I set the recipients in the "prepare" section and have the action do
nothing?

Thanks

--
Mathieu Longtin
1-514-803-8977
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