[rt-users] RTIR and confidential incidents
Raimund Sacherer
rs at runsolutions.com
Mon Dec 21 09:31:24 EST 2009
Hello Mailinglist,
i was wandering if anybody had the requirement to implement an RTIR where the client should have the possibility to define incidents as confidentially (which have, for example, sensitiv logs attached).
My requirement is that such an incidents and it's associated reports are only able to be accessed by persons personally added by the head of Investigation, to keep the exposure on an minimum level.
Any ideas how this could be implemented? i searched the wiki but there's not much going on for RTIR, any points and hints would be greatly appreciated.
thanks
Excerpts from rt-users-request's message of Mon Dec 21 14:06:54 +0100 2009:
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> Today's Topics:
>
> 1. Error: Registering installation for rt-3.8.6... tar: +*: Not
> found in archive (Zach Boettner)
> 2. Re: Error: Registering installation for rt-3.8.6... tar: +*:
> Not found in archive (Matthew Seaman)
> 3. Re: Error: Registering installation for rt-3.8.6... tar: +*:
> Not found in archive (Zach Boettner)
> 4. Issue with Calendar after install of 3.8.7 (Dave Wells)
> 5. Re: Help with RT access rights (Jason Ledford)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Sun, 20 Dec 2009 09:07:43 -0800
> From: "Zach Boettner" <zachb at oxfordsuites.com>
> Subject: [rt-users] Error: Registering installation for rt-3.8.6...
> tar: +*: Not found in archive
> To: <rt-users at lists.bestpractical.com>
> Message-ID: <533DD918E77D4B31BB592722609E9070 at oxfhqit>
> Content-Type: text/plain; charset="us-ascii"
>
> Can someone help me resolve the following error which seems to have occurred
> near or at the end of the installation process? I'm new to RT installation
> and fairly new to FreeBSD. Aslo, how can I upgrade my installation to 3.8.7
> since the package/port is 3.8.6?
>
>
>
>
>
> See the TODO section at the top of the port's Makefile
>
> =====================================================================
>
> ===> Registering installation for rt-3.8.6
>
> tar: +*: Not found in archive
>
> tar: Error exit delayed from previous errors.
>
> pkg_info: tar extract of /usr/ports/www/rt38/rt-3.8.6 failed!
>
> pkg_info: error during unpacking, no info for 'rt-3.8.6' available
>
> freebsd8#
>
>
>
>
>
> Thanks for any help!
>
>
>
> Zach
>
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> ------------------------------
>
> Message: 2
> Date: Sun, 20 Dec 2009 18:00:10 +0000
> From: Matthew Seaman <m.seaman at infracaninophile.co.uk>
> Subject: Re: [rt-users] Error: Registering installation for
> rt-3.8.6... tar: +*: Not found in archive
> To: Zach Boettner <zachb at oxfordsuites.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <4B2E662A.7070507 at infracaninophile.co.uk>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Zach Boettner wrote:
> > Can someone help me resolve the following error which seems to have occurred
> > near or at the end of the installation process? I'm new to RT installation
> > and fairly new to FreeBSD. Aslo, how can I upgrade my installation to 3.8.7
> > since the package/port is 3.8.6?
>
> The latest version provided by the ports is 3.8.6 -- which means that you have
> two choices: either wait until the port gets upgraded, which could happen at
> pretty much any time, or install 3.8.7 outside the ports. Port maintainers
> will usually update their ports fairly promptly, but there are no guarantees.
> If you're desperate for the latest version for some reason, you can always ask
> the maintainer what their plans are, but remember that maintainers are
> volunteers
> and doing all this in their spare time.
>
> > See the TODO section at the top of the port's Makefile
> >
> > =====================================================================
> >
> > ===> Registering installation for rt-3.8.6
> >
> > tar: +*: Not found in archive
> >
> > tar: Error exit delayed from previous errors.
> >
> > pkg_info: tar extract of /usr/ports/www/rt38/rt-3.8.6 failed!
> >
> > pkg_info: error during unpacking, no info for 'rt-3.8.6' available
> >
> > freebsd8#
>
> Can you show us the exact command you typed here? This doesn't look like
> the output when installing from sources. In fact to hazard a guess you've
> typed 'pkg_add rt-3.8.6.tar.gz' where rt-3.8.6.tar.gz is the RT source tarball
> downloaded from bestpractical.com. Unfortunately, pkg_add(1) expects a
> FreeBSD binary package (which is a bzip compressed tar archive, but contains
> pre-compiled binaries rather than sources plus a number of ancilliary files with
> names like +COMMENT, +INSTALL etc.) FreeBSD binary packages almost always come
> from the FreeBSD.org ftp sites rather than anywhere else.
>
> Actually, as RT is pure perl code, there's no real advantage to installing from
> a binary package. Any one of these three commands should install RT for you --
> although for the 2nd and 3rd ones you will have to have previously installed
> the application used:
>
> 1)
>
> # cd /usr/ports/www/rt38
> # make clean ; make install
>
> 2)
>
> # portinstall www/rt38
>
> 3)
>
> # portmaster /usr/ports/www/rt38
>
> For more information: read the Handbook. It's here:
>
> http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/
>
> Cheers,
>
> Matthew
>
> --
> Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard
> Flat 3
> PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate
> Kent, CT11 9PW
>
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>
> ------------------------------
>
> Message: 3
> Date: Sun, 20 Dec 2009 12:31:11 -0800
> From: "Zach Boettner" <zachb at oxfordsuites.com>
> Subject: Re: [rt-users] Error: Registering installation for
> rt-3.8.6... tar: +*: Not found in archive
> To: "'Matthew Seaman'" <m.seaman at infracaninophile.co.uk>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <4BDC964EB429464B8DEB13CC9803D7DC at oxfhqit>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi Matthew,
>
> I followed your instruction in your last email which was to run make config
> again, then I did the make install clean, and I thought it was going to work
> because I got way past where I did before, but then near the end it gives me
> this last error message. What gives! It did create the /usr/local/www/rt but
> the directory is empty. I never typed any pkg_add command. The only command
> I typed was the make config and then the mac install clean.
>
> Seems like no matter what tutorial I try to follow I always run into these
> snags.
>
> I appreciate any help.
> Thanks!
>
> Zach
>
> -----Original Message-----
> From: Matthew Seaman [mailto:m.seaman at infracaninophile.co.uk]
> Sent: Sunday, December 20, 2009 10:00 AM
> To: Zach Boettner
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Error: Registering installation for rt-3.8.6... tar:
> +*: Not found in archive
>
> Zach Boettner wrote:
> > Can someone help me resolve the following error which seems to have
> occurred
> > near or at the end of the installation process? I'm new to RT installation
> > and fairly new to FreeBSD. Aslo, how can I upgrade my installation to
> 3.8.7
> > since the package/port is 3.8.6?
>
> The latest version provided by the ports is 3.8.6 -- which means that you
> have
> two choices: either wait until the port gets upgraded, which could happen at
>
> pretty much any time, or install 3.8.7 outside the ports. Port maintainers
> will usually update their ports fairly promptly, but there are no
> guarantees.
> If you're desperate for the latest version for some reason, you can always
> ask
> the maintainer what their plans are, but remember that maintainers are
> volunteers
> and doing all this in their spare time.
>
> > See the TODO section at the top of the port's Makefile
> >
> > =====================================================================
> >
> > ===> Registering installation for rt-3.8.6
> >
> > tar: +*: Not found in archive
> >
> > tar: Error exit delayed from previous errors.
> >
> > pkg_info: tar extract of /usr/ports/www/rt38/rt-3.8.6 failed!
> >
> > pkg_info: error during unpacking, no info for 'rt-3.8.6' available
> >
> > freebsd8#
>
> Can you show us the exact command you typed here? This doesn't look like
> the output when installing from sources. In fact to hazard a guess you've
> typed 'pkg_add rt-3.8.6.tar.gz' where rt-3.8.6.tar.gz is the RT source
> tarball
> downloaded from bestpractical.com. Unfortunately, pkg_add(1) expects a
> FreeBSD binary package (which is a bzip compressed tar archive, but contains
> pre-compiled binaries rather than sources plus a number of ancilliary files
> with
> names like +COMMENT, +INSTALL etc.) FreeBSD binary packages almost always
> come
> from the FreeBSD.org ftp sites rather than anywhere else.
>
> Actually, as RT is pure perl code, there's no real advantage to installing
> from
> a binary package. Any one of these three commands should install RT for you
> --
> although for the 2nd and 3rd ones you will have to have previously installed
> the application used:
>
> 1)
>
> # cd /usr/ports/www/rt38
> # make clean ; make install
>
> 2)
>
> # portinstall www/rt38
>
> 3)
>
> # portmaster /usr/ports/www/rt38
>
> For more information: read the Handbook. It's here:
>
> http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/
>
> Cheers,
>
> Matthew
>
> --
> Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard
> Flat 3
> PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate
> Kent, CT11 9PW
>
>
>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 21 Dec 2009 10:37:27 -0000
> From: "Dave Wells" <dave.wells at foreshore.net>
> Subject: [rt-users] Issue with Calendar after install of 3.8.7
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> <32DD3FF116BE9D458E828DA941CF32BBB5F4D3 at exchange01.is.foreshore.net>
> Content-Type: text/plain; charset=WINDOWS-1252
>
> Hi,
>
> I am testing at present migrating my system from RT 3.6.5 to 3.8.7.
>
> To fill you in on details I did this by:
>
> 1. Installing 3.8.7 on new RHEL 5 server
>
> 2. copying database from live system to Test system
>
> 3. running all the database and schema updates to test system.
>
> 4. migrating to ExternalAuth module to enable LDAP logons.
>
> 5. Moving across all local customizations of pages.
>
>
> In the process of testing the new test server I have come across an issue with the Calendar module.
>
> In the dates section of a ticket if I use the calendar link I get the following error:
>
> Can't locate object method "new" via package "DateTime" at /usr/lib/perl5/site_perl/5.8.8/Calendar/Simple.pm line 87.
>
> I have DateTime module installed and it is linked to the correct version of Perl.
>
> Wed Dec 16 14:58:26 2009: "Module" DateTime
>
> ?? "installed into: /usr/lib/perl5/site_perl/5.8.8"
>
> ?? "LINKTYPE: dynamic"
>
> ?? "VERSION: "
>
> ?? "EXE_FILES: "
>
> Any help would be most appreciated
>
> Thanks
> Dax
>
>
>
> ------------------------------
>
> Message: 5
> Date: Mon, 21 Dec 2009 08:06:39 -0500
> From: Jason Ledford <jledford at biltmore.com>
> Subject: Re: [rt-users] Help with RT access rights
> To: Machiel Richards <machielr at rdc.co.za>,
> "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Message-ID:
> <435CB3214F92FD4E8E5CEEB86A20440240F9115AAA at MAILBOX.tbcnet.biltmore.com>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Sounds like you have global permissions for either everyone or those specific groups. I would look there first.
>
> From: Machiel Richards [mailto:machielr at rdc.co.za]
> Sent: Monday, December 21, 2009 12:48 AM
> To: Jason Ledford
> Subject: RE: [rt-users] Help with RT access rights
>
> Hi Jason
>
> Sorry for the duplicated messages, had a problem where the messages weren't going through then they released it afterwards.
>
> I do have multiple queues, however the clients can still search and it displays all the queues' tickets.
>
> From: Jason Ledford [mailto:jledford at biltmore.com]
> Sent: 18 December 2009 03:42 PM
> To: Machiel Richards; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Help with RT access rights
>
> Dang, 3 of the same messages :)
>
> I am a newb to rt but like to give where I take. Could you use multiple queues to segregate the permissions and tickets?
>
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Machiel Richards
> Sent: Friday, December 18, 2009 1:49 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Help with RT access rights
>
> Hi all
>
>
> I am struggling with RT rights.
>
> We service multiple customers and so I want to create a user for each customer so that they can log into the RT system and log issues and assign accordingly.
>
> I created a test user with minimal access which are able to create tickets, however the user have access to search for tickets which then displays tickets logged by other customers as well.
>
> How can I limit the user to either not search but still have access to their own ticket or otherwise only search for their tickets.
>
> Your help is appreciated.
>
> Regards
> Machiel
>
>
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> End of RT-Users Digest, Vol 69, Issue 56
> ****************************************
--
--
Raimund Sacherer
-
RunSolutions
Open Source It Consulting
-
Email: rs at runsolutions.com
Parc Bit - Centro Empresarial Son Espanyol
Edificio Estel - Local 3D
07121 - Palma de Mallorca
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