[rt-users] limit ticket owners dropdown box by group memberships

[Ken Crocker]

Kenneth,

You have probably granted the "OwnTicket" right to either "Everyone" or 
"Privileged" at either the Global level or Queue level or both. I'd 
remove it from the Global level, then from all Queues and then grant 
that right to specific "user-defined" groups for the queues those groups 
are responsible for.

Kenn
LBNL

On 12/21/2009 1:38 PM, Kenneth Marshall wrote:
> Does anyone have a recipe to restrict the ticket Owner dropdown
> box to the members in a group? By default, it looks like all
> privileged users are in the dropdown and for the queues in
> question, only members of a particular group can own tickets
> so just seeing the pre-trimmed list would really help. Of
> course, I could be missing an obvious reason why that would
> not work.
>
> Cheers,
> Ken
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