[rt-users] What's Wrong with RT?

[Steve McStravick]

Ok, it's a pointed question!
Basically I'm trying to convince my company to implement RT. 
I've implemented at my former employer a few years ago and loved it so I
want my new company to buy into it.  My current employer is supportive
towards it so far but wants to know it's shortcomings so they can see if any
of them would prevent us from being able to use it.
For me, I love it 's ease of use, but the short coming I would see is the
lack of Project Management .
They are also asking about CRM type stuff, so the sales folks can keep track
of leads and email our customer press releases or announcements.
Anything else?
 
 
We currently used DotProject for project Management Stuff and CVS for
Developer version control..anyone linked into these systems?
I'm also wondering about the email, we currently subscribe to an external
email provider...does this work with RT?  I know with RT set up an email
server on the Linux box, but can this interact with an external
provider?...Since email is  HUGE reason for enabling such a system, I'm
wondering how that would work?  Is it just a matter of setting up a
forwarding an account on the Linux box?
 
Thanks for all your help,
I know the user community for RT is very active, so I'm hoping to hear some
feedback to help me in my cause!
 
Steve
 
 
 
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