[rt-users] Getting an odd error when trying to resolve a ticket....

[Gary Greene]

On 12/22/09 1:56 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> On Tue, Dec 22, 2009 at 01:00:35PM -0800, Gary Greene wrote:
>> In our test environment, which soon will be our live install of RT, we're
>> seeing an odd error that is blocking tickets from being resolved:
>> 
>> RT::Ticket:: Unimplemented in HTML::Mason::Commands.
>> (/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128)
>> 
>> This occurs when clicking the Resolve link in a ticket's view.
>> 
>> We're using RT 3.8.1 with customizations to the web UI to simplify the view
>> a little more. If you need any additional information to help me diagnose
>> and resolve this, please ask.
> 
> Sounds like one of your local customizations made
> $TicketObj->$action
> be called without $action being set to Comment or Correspond
> 
> -kevin
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Found the problem. Thanks. By the way, which template adds the header to the
top of the page (where it says
'RT for $domain    Logged in as $userid | Preferences | Log out'
?)

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239