[rt-users] RT 3.6.4, user list too long when resolving multiple tickets

[Emmanuel Lacour]

On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote:
> Emmanuel Lacour schrieb:
> > On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
> > usually the "Unprivileged" group!
> 
> I removed that privilege from the respective queue (it is a test queue
> that was never actually used), and double-checked all other queues.

THere was also OwnTicket granted to "Everyone" on this queue, did you
removed it?

> However, I found a couple other queues in our installation that have
> Rights like CreateTicket, CommentOnTicket, ReplyTicket, ModifyTicket or
> others (*not* OwnTicket) set. Is this a problem, too?

Shouldn't.

> 
> The issue persists (I have tested it with Elements/SelectOwner).
> 

About how many users do you get in SelectOwner? 10, 100, 1000, more?

If you removed the OwnTicket right on Unprivileged and Everyone group of
your test queue and still got a high number of people in SelectOwner,
then it's probably because either one or more of your user groups
contains those people, or because you made too many people privileged.