[rt-users] email bodies appear doubled

[John_Minkle at huntalternatives.org]

We use lotus notes. We have set up a mailbox for RT that gets pulled down 
onto a Fedora box using Fetchmail. In RT and in the email that gets sent 
to queue watchers, the body of the email appears to have the plain text 
email followed by the rich text part. I've included the "view source" 
output from Lotus below. I am hoping there is something in the 
RT_Config.pm file that could eliminate this problem. If anyone has any 
thoughts on why this might be happening please let me know. The 
installation is on Fedora 8 using the RT package available  (installed 
with yum) Thanks.

Received: xxxxx
Received: xxxxx
Subject: xxxxx
From: xxxxx
Reply-To: xxxxx
In-Reply-To: xxxxx
References: xxxxx
Message-ID: xxxxx
Precedence: bulk
X-RT-Loop-Prevention: IT
RT-Ticket: IT #194
Managed-by: RT 3.6.5 (http://www.bestpractical.com/rt/)
RT-Originator: xxxxx
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Mon, 09 Feb 2009 10:43:18 -0500
To: undisclosed-recipients:;
X-MIMETrack: Itemize by SMTP Server on web1/huntalt(Release 6.5.5|November 
30, 2005) at
 02/09/2009 10:45:32 AM,
                 Serialize by Notes Client on John Minkle/huntalt(Release 
6.5.1|January 21, 2004) at
 02/09/2009 11:13:44 AM,
                 Serialize complete at 02/09/2009 11:13:44 AM
Content-type: multipart/mixed; boundary="----------=_1234194198-1929-0"

This is a multi-part message in MIME format...

------------=_1234194198-1929-0
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="utf-8"


Mon Feb 09 10:43:18 2009: Request 194 was acted upon.
Transaction: Ticket created by xxxxx
       Queue: General
     Subject: xxxxx
       Owner: Nobody
  Requestors: xxxxx
      Status: new
 Ticket <URL: http://ma/rt3/Ticket/Display.html?id=3D194 >


Hello IT,

xxxxx

------------=_1234194198-1929-0
Content-Transfer-Encoding: 7bit
RT-Attachment: 194/2755/1906
Content-Type: text/html; charset="US-ASCII"
Content-Disposition: inline


<br><font size=2 face="sans-serif">Hello IT,</font>
<br>
<br><font size=2 face="sans-serif">xxxxx</font>
<br>
------------=_1234194198-1929-0--
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