[rt-users] Ticket/Search results navigation in 3.8.x

[Stephen Cochran]

Did some quick testing, my browser does have a RT session cookie. It stays
the same when I log in and the At a Glance page is displayed.

Session ID stays the same when I click on a queue name.

Session ID changes every time I click on a Ticket link in a search result.

I haven't had to dig into how RT manages sessions, so if anyone has any
hints as to why the session cookies would be reset when moving to
Ticket/Display, let me know.

Steve



On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran <
stephen.a.cochran.lists at cahir.net> wrote:

> Think I've found part of the why, if not all of it.
>
> in Ticket/Elements/Tabs on line 64:
>
>     if ( defined $session{'tickets'} ) {
>
> isn't evaluating to true. For some reason RT doesn't see us as having a
> session.
>
> It's possible it is related to how we have auth set up. We're using
> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are
> single-signon. But that by itself shouldn't prevent sessions.
>
> I didn't set that part up so I'll have to check into that a little further.
>
>
> Steve
>
>
>
>
> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran <
> stephen.a.cochran.lists at cahir.net> wrote:
>
>>
>> Well it's great to see that those are there. I'll dig in and see whats
>> different (hopefully soon).
>>
>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see
>> anything related to this. In case I missed it, nothing that you remember
>> along those lines?
>>
>> Steve
>>
>>
>>
>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <jesse at bestpractical.com>wrote:
>>
>>>
>>> On Sun  8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
>>> >    Maybe I'm missing something really obvious...I just disabled all
>>> local
>>> >    mods just to be sure.
>>> >
>>> >    I log in, and see RT at a Glance. I click on one of the Queue names
>>> in the
>>> >    Quick Search list. Now see a page with search results
>>> >    (/rt3/Search/Results.html). Included in menu bar across the top of
>>> the
>>> >    ticket area is "Show Results" which is currently bold.
>>>
>>> I just did the exact same things on rt3.fsck.com.
>>>
>>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png
>>>
>>>
>>>
>>> >
>>> >    Click on one of the tickets, and see that ticket
>>> >    (/rt3/Ticket/Display.html). I don't see any link for the search
>>> results,
>>> >    previous, next, etc in the left sidebar menu. Screenshot of what I'm
>>> >    seeing below.
>>> >
>>> >    [1]http://www.cahir.net/images/rt_image.png
>>> >
>>> >    Steve
>>> >
>>> >    On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent <[2]
>>> jesse at bestpractical.com>
>>> >    wrote:
>>> >
>>> >      On Fri  6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
>>> >      >    We recently upgraded to 3.8.1, and overall the interface is
>>> so much
>>> >      >    better!
>>> >      >
>>> >      >    One comment we've received from our customer support group is
>>> that
>>> >      several
>>> >      >    navigation features are no longer available. When viewing a
>>> queue
>>> >      or
>>> >      >    search, there used to be the following links/controls:
>>> >      >
>>> >      >    which took you back to the the last search or group you had.
>>> These
>>> >      links
>>> >      >    seem to have disappeared from 3.8.x, and I'm wondering if
>>> there's a
>>> >      >    setting to bring them back or if someone has made the
>>> customization
>>> >      >    already.
>>> >      >
>>> >
>>> >      They sure seem to exist for me in 3.8...They're in the menu on the
>>> left.
>>> >
>>> > References
>>> >
>>> >    Visible links
>>> >    1. http://www.cahir.net/images/rt_image.png
>>> >    2. mailto:jesse at bestpractical.com
>>>
>>> > _______________________________________________
>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>> >
>>> > Community help: http://wiki.bestpractical.com
>>> > Commercial support: sales at bestpractical.com
>>> >
>>> >
>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> > Buy a copy at http://rtbook.bestpractical.com
>>>
>>> --
>>>
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090210/afb3fba7/attachment.htm>