Have you read UPGRADING.mysql?
On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran
<stephen.a.cochran.lists at cahir.net> wrote:
>
> Did some quick testing, my browser does have a RT session cookie. It stays
> the same when I log in and the At a Glance page is displayed.
>
> Session ID stays the same when I click on a queue name.
>
> Session ID changes every time I click on a Ticket link in a search result.
>
> I haven't had to dig into how RT manages sessions, so if anyone has any
> hints as to why the session cookies would be reset when moving to
> Ticket/Display, let me know.
>
> Steve
>
>
>
> On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran
> <stephen.a.cochran.lists at cahir.net> wrote:
>>
>> Think I've found part of the why, if not all of it.
>>
>> in Ticket/Elements/Tabs on line 64:
>>
>> if ( defined $session{'tickets'} ) {
>>
>> isn't evaluating to true. For some reason RT doesn't see us as having a
>> session.
>>
>> It's possible it is related to how we have auth set up. We're using
>> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are
>> single-signon. But that by itself shouldn't prevent sessions.
>>
>> I didn't set that part up so I'll have to check into that a little
>> further.
>>
>> Steve
>>
>>
>>
>> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran
>> <stephen.a.cochran.lists at cahir.net> wrote:
>>>
>>> Well it's great to see that those are there. I'll dig in and see whats
>>> different (hopefully soon).
>>>
>>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see
>>> anything related to this. In case I missed it, nothing that you remember
>>> along those lines?
>>>
>>> Steve
>>>
>>>
>>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <jesse at bestpractical.com>
>>> wrote:
>>>>
>>>> On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
>>>> > Maybe I'm missing something really obvious...I just disabled all
>>>> > local
>>>> > mods just to be sure.
>>>> >
>>>> > I log in, and see RT at a Glance. I click on one of the Queue names
>>>> > in the
>>>> > Quick Search list. Now see a page with search results
>>>> > (/rt3/Search/Results.html). Included in menu bar across the top of
>>>> > the
>>>> > ticket area is "Show Results" which is currently bold.
>>>>
>>>> I just did the exact same things on rt3.fsck.com.
>>>>
>>>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png
>>>>
>>>>
>>>>
>>>> >
>>>> > Click on one of the tickets, and see that ticket
>>>> > (/rt3/Ticket/Display.html). I don't see any link for the search
>>>> > results,
>>>> > previous, next, etc in the left sidebar menu. Screenshot of what
>>>> > I'm
>>>> > seeing below.
>>>> >
>>>> > [1]http://www.cahir.net/images/rt_image.png
>>>> >
>>>> > Steve
>>>> >
>>>> > On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent
>>>> > <[2]jesse at bestpractical.com>
>>>> > wrote:
>>>> >
>>>> > On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
>>>> > > We recently upgraded to 3.8.1, and overall the interface is
>>>> > so much
>>>> > > better!
>>>> > >
>>>> > > One comment we've received from our customer support group
>>>> > is that
>>>> > several
>>>> > > navigation features are no longer available. When viewing a
>>>> > queue
>>>> > or
>>>> > > search, there used to be the following links/controls:
>>>> > >
>>>> > > which took you back to the the last search or group you had.
>>>> > These
>>>> > links
>>>> > > seem to have disappeared from 3.8.x, and I'm wondering if
>>>> > there's a
>>>> > > setting to bring them back or if someone has made the
>>>> > customization
>>>> > > already.
>>>> > >
>>>> >
>>>> > They sure seem to exist for me in 3.8...They're in the menu on
>>>> > the left.
>>>> >
>>>> > References
>>>> >
>>>> > Visible links
>>>> > 1. http://www.cahir.net/images/rt_image.png
>>>> > 2. mailto:jesse at bestpractical.com
>>>>
>>>> > _______________________________________________
>>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>> >
>>>> > Community help: http://wiki.bestpractical.com
>>>> > Commercial support: sales at bestpractical.com
>>>> >
>>>> >
>>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> > Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>> --
>>>
>>
>
>
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
Best regards, Ruslan.