[rt-users] Asset shredder not working in 3.8.x

[Peter Boguszewski]

I posted twice to the code.google.com site but thought this would be a 
better forum to see if anyone is having the same issues that I am.

Background: we have been using RT and AT for a couple of years now and 
the shredder for tickets and assets worked until the update to 3.8.x.  I 
am currently at version 3.8.2.  Here are my two posts to the google code 
site:

I am running into issues adding the asset shredder plugin when running 
RT 3.8.1 with
AT 1.2.3.  I get errors just going to the Shredder page once I add the 
plugin files:

Error during compilation of
/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin: Can't 
locate object
method "Type" via package "RT::Shredder::Plugin::Assets" at
/opt/rt3/bin/../lib/RT/Shredder/Plugin.pm line 141. Stack:
[/opt/rt3/bin/../lib/RT/Shredder/Plugin.pm:141]
[/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin:72]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:1093]
[/usr/share/perl5/HTML/Mason/Request.pm:1026]
[/usr/share/perl5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Admin/Tools/Shredder/index.html:65]
[/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59]
[/opt/rt3/share/html/Admin/autohandler:49] 
[/opt/rt3/share/html/autohandler:308]
AND

We just updated to RT 3.8.2 and tried this again.  I think I now know 
more relevant
information.  We do not use the normal built in Asset types.  We have 
modified them
to be specific to our Dell computers and have actually removed the built 
in types. Could this be our issue?  Could someone point me in the right 
direction to fix this?
I am a sys admin and have some coding knowledge (but definitely not a 
perl expert).
Thanks so much for any information!

Pete


Thanks for any help or direction,

Pete

-- 
_____________________________________
Peter Boguszewski
Library Systems Administrator
UW Madison - Library Technology Group
pboguszewski at library.wisc.edu
608.262.4768
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