[rt-users] Asset shredder not working in 3.8.x

[Todd Chapman]

Peter,

I'm guessing the design of shredder has changed between it's days as an RT
3.4 extension and it's current status as a feature of RT 3.8. The asset
shredder hasn't been upgraded to handle any changes. Patches are welcome.

-Todd

On Thu, Feb 12, 2009 at 3:14 PM, Peter Boguszewski <
pboguszewski at library.wisc.edu> wrote:

>  I posted twice to the code.google.com site but thought this would be a
> better forum to see if anyone is having the same issues that I am.
>
> Background: we have been using RT and AT for a couple of years now and the
> shredder for tickets and assets worked until the update to 3.8.x.  I am
> currently at version 3.8.2.  Here are my two posts to the google code site:
>
> I am running into issues adding the asset shredder plugin when running RT
> 3.8.1 with
> AT 1.2.3.  I get errors just going to the Shredder page once I add the
> plugin files:
>
> Error during compilation of
> /opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin: Can't
> locate object
> method "Type" via package "RT::Shredder::Plugin::Assets" at
> */opt/rt3/bin/*../lib/RT/Shredder/Plugin.pm line 141. Stack:
> [*/opt/rt3/bin/*../lib/RT/Shredder/Plugin.pm:141]
> [/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin:72]
> [/usr/share/perl5/HTML/Mason/Interp.pm:811]
> [/usr/share/perl5/HTML/Mason/Interp.pm:441]
> [/usr/share/perl5/HTML/Mason/Request.pm:1093]
> [/usr/share/perl5/HTML/Mason/Request.pm:1026]
> [/usr/share/perl5/HTML/Mason/Request.pm:1204]
> [/opt/rt3/share/html/Admin/Tools/Shredder/index.html:65]
> [/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59]
> [/opt/rt3/share/html/Admin/autohandler:49]
> [/opt/rt3/share/html/autohandler:308]
> AND
>
> We just updated to RT 3.8.2 and tried this again.  I think I now know more
> relevant
> information.  We do not use the normal built in Asset types.  We have
> modified them
> to be specific to our Dell computers and have actually removed the built in
> types. Could this be our issue?  Could someone point me in the right
> direction to fix this?
> I am a sys admin and have some coding knowledge (but definitely not a perl
> expert).
> Thanks so much for any information!
>
> Pete
>
>
> Thanks for any help or direction,
>
> Pete
>
> --
> _____________________________________
> Peter Boguszewski
> Library Systems Administrator
> UW Madison - Library Technology Group
> pboguszewski at library.wisc.edu
> 608.262.4768
>
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