[rt-users] Modifying Quick Search in RT 3.8.1

[Chris Nelson]

Sweet. I was able to figure out that page no problem and after a quick
restart of Apache2, staged now shows in the quick search.

Interestingly, I had already added the line:
Set(@ActiveStatus, qw(new open stalled staged));
to RT_SiteConfig.pm and it still isn't showing up in those queries...

Any other thoughts on solving the second issue?
-Chris

On Fri, Feb 13, 2009 at 1:04 PM, Jerrad Pierce <
jpierce at cambridgeenergyalliance.org> wrote:

> > We want to add a column to the Quick Search on the RT at a Glance screen
> for
> > Staged. So, across the top of Quick Search you would see Queue New Open
> > Stalled Staged. I have hunted and hunted and can't figure out how to do
> > that. Is it possible?
> You have to be root to edit the global queries for widgets on the front
> page,
> but Quicksearch appears to be special, and apparently requires tweaking
> a local copy of share/html/Elements/Quicksearch; it's a simple file though.
>
> > Once you click on a queue, we want to ensure that tickets with a status
> of
> > staged show up in the list.
> Add Staged to @ActiveStatus in RT_SiteConfig.pm
> (copying from RT_Config.pm as necessary)
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>
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