[rt-users] Modifying Quick Search in RT 3.8.1

[Chris Nelson]

OK. I was able to solve the last problem here as well!

I went to *rt3/share/html/Elements/QueueSummary* and added *OR Status =
'staged'* to the following line:
%   my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new' OR Status
= 'stalled' OR Status = 'staged')";

I imagine this isn't the best way to do this as it will be overwritten if we
do any upgrades. Is there a config file I can put this in?

Thanks so very much for all the help!
-Chris

%   my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new' OR Status
= 'stalled' OR Status = 'stalled')";

On Fri, Feb 13, 2009 at 1:16 PM, Chris Nelson <cnelson at delivra.com> wrote:

> Sweet. I was able to figure out that page no problem and after a quick
> restart of Apache2, staged now shows in the quick search.
>
> Interestingly, I had already added the line:
> Set(@ActiveStatus, qw(new open stalled staged));
> to RT_SiteConfig.pm and it still isn't showing up in those queries...
>
> Any other thoughts on solving the second issue?
> -Chris
>
>
> On Fri, Feb 13, 2009 at 1:04 PM, Jerrad Pierce <
> jpierce at cambridgeenergyalliance.org> wrote:
>
>> > We want to add a column to the Quick Search on the RT at a Glance screen
>> for
>> > Staged. So, across the top of Quick Search you would see Queue New Open
>> > Stalled Staged. I have hunted and hunted and can't figure out how to do
>> > that. Is it possible?
>> You have to be root to edit the global queries for widgets on the front
>> page,
>> but Quicksearch appears to be special, and apparently requires tweaking
>> a local copy of share/html/Elements/Quicksearch; it's a simple file
>> though.
>>
>> > Once you click on a queue, we want to ensure that tickets with a status
>> of
>> > staged show up in the list.
>> Add Staged to @ActiveStatus in RT_SiteConfig.pm
>> (copying from RT_Config.pm as necessary)
>>
>> --
>> Cambridge Energy Alliance: Save money. Save the planet.
>>
>
>
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