[rt-users] is it possible to demerge a ticket?

[Raed El-Hames]

You would also need to check if the requesters list for each of your 
tickets is as they should be, when you merge tickets both set of 
requesters(and Ccs) get merged into the master ticket.

Regards;
Roy

Mathieu Longtin wrote:
> Thanks, that worked.
>
> Go in the DB, change the effectiveid of the ticket back to its ID. It 
> could be easier, but not the end of the world.
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Mon, Feb 16, 2009 at 12:28 PM, Emmanuel Lacour 
> <elacour at easter-eggs.com <mailto:elacour at easter-eggs.com>> wrote:
>
>     On Mon, Feb 16, 2009 at 12:20:38PM -0500, Mathieu Longtin wrote:
>     > Hi,
>     >
>     > somebody here merged a ticket with another one, but shouldn't
>     have. Is it
>     > possible to split the tickets again?
>     >
>
>     It's a bit difficult but possible in the DB. See the FAQ entry on this
>     at http://wiki.bestpractical.com/.
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>


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