[rt-users] Help with permissions?

[Calvin Chiang]

Hi George,

I defaulted to granting a global right to the Everyone group to 
CreateTicket and ReplyToTicket on the relevant queue (in your case 
IT_Support). that should take care of your Company_Employees users 
needing to create tickets.

As for the Company_Employees group users being able to only see their 
own tickets. i saw a good suggestion on a post which was to do the 
following:
* don't grant the ShowTicket right to Company_Employees group on the 
IT_Support queue,
instead;
* grant the ShowTicket right to the Requestors group on the IT_support queue

that way, they'll only see their own tickets, even when they do a search.

George Beitis wrote:
> Hey there,
> Thanks for the reply!  Unfortunately that doesn't help as at the end 
> of the day i want users in the specific group to only have access to 
> their own tickets and see no other ticket.  And if possible to be able 
> to see all their requested tickets.  Does anyone else know how to 
> achieve this?
>
> Thanks
> George
>
> On Mon, Feb 23, 2009 at 1:06 PM, Franzini, Gabriele [Nervianoms] 
> <Gabriele.Franzini at nervianoms.com 
> <mailto:Gabriele.Franzini at nervianoms.com>> wrote:
>
>     Hello George,
>     Try granting at the Global Group level, "SeeQueue" right to Company
>     Employees, or maybe straight to Privileged group - it may save
>     work for
>     next queues...
>     HTH,
>     Gabriele Franzini
>     ICT Applications Manager
>     Nerviano Medical Sciences SRL
>     PO Box 11 - Viale Pasteur 10
>     20014 Nerviano Italy
>
>
>     ------------------------------
>
>     Message: 6
>     Date: Mon, 23 Feb 2009 12:36:41 +0200
>     From: George Beitis <george.beitis at googlemail.com
>     <mailto:george.beitis at googlemail.com>>
>     Subject: [rt-users] Help with permissions?
>     To: rt-users <rt-users at lists.bestpractical.com
>     <mailto:rt-users at lists.bestpractical.com>>
>     Message-ID:
>          
>      <9be19c1c0902230236s461d290ag33ec0d09fbef7857 at mail.gmail.com
>     <mailto:9be19c1c0902230236s461d290ag33ec0d09fbef7857 at mail.gmail.com>>
>     Content-Type: text/plain; charset="iso-8859-1"
>
>     Hey everyone,
>     my problem has to do with setting permissions.
>
>     I have created a queue called IT support, and a group called Company
>     Employees.  The Employee group has the following rights on the group:
>     create
>     ticket and show ticket.  These don't seem to be enough for a user
>     in the
>     group employees to create a ticket as the queue name doesn't come
>     up in
>     the
>     create queue section of the screen or the quick create widget.  Am I
>     doing
>     something wrong there?
>
>     George
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-- 
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com



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