[rt-users] Help with permissions?

George Beitis george.beitis at googlemail.com
Tue Feb 24 01:54:38 EST 2009


If i did that, wouldn't that allow the user to view all the tickets in a
queue?

On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner <sturner at mit.edu> wrote:

> On Mon, 23 Feb 2009 05:36:41 -0500, George Beitis <
> george.beitis at googlemail.com> wrote:
>
>  Hey everyone,
>> my problem has to do with setting permissions.
>>
>> I have created a queue called IT support, and a group called Company
>> Employees.  The Employee group has the following rights on the group:
>> create
>> ticket and show ticket.  These don't seem to be enough for a user in the
>> group employees to create a ticket as the queue name doesn't come up in
>> the
>> create queue section of the screen or the quick create widget.  Am I doing
>> something wrong there?
>>
>> George
>>
>
> I think you may also need to grant SeeQueue on the queue to the group.
>
> Steve
>
> --
> Stephen Turner
> Senior Programmer/Analyst - SAIS
> MIT IS&T
>
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