[rt-users] Help getting CommandByEmail working

[Dalal, Kamber Z]

I installed, the RT-Extension-CommandByMail-0.06. on RT version 3.6.3.
I have the following in the RT_SiteConfig.pm:
 
"
Set($LogDir, '/opt/rt3/var/log');
Set($LogToFileNamed , "rt.log");    #log to rt.log
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
1;
 
"
 
The email sent to RT is as follows:
 
FROM: john.doe at anycompany.com          (has rights to reply and comment
to tickets)
TO: testqueue at rttest.vzbi.com
SUBJECT: [vzbi.com #51252] Test Ticket
CF.{Status of the Issue}: Research
 
 
 
RESULTS:
 
The email gets added in ticket #51252 as correspondence, but the Custom
Field by the name of 'Status of the Issue' does not get the value of
'Research'
 
any help will be appreciated.
 
Kamber
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