[rt-users] Asset Tracker with RT 3.8.1 - easily linking a ticket to an asset?

[Torsten Brumm]

Hi Todd,
do you have already any news on this?

Torsten

2009/1/3 Todd Chapman <todd at chaka.net>

> Ruslan is working on such a feature now...
>
> Sent from my iPhone
>
> On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <<Stephane.Niles at gnb.ca>
> Stephane.Niles at gnb.ca> wrote:
>
>  Hi,
>
>
>
> We've installed Asset Tracker with RT 3.8.1. We believe we installed AT
> correctly, but are not sure… There doesn't seem to be an easy way to link an
> existing ticket (or a new one for that matter) with an asset… The other way
> around is quite simple (from an Asset, I can create a ticket in a desired
> queue by selecting the queue, and clicking on "New ticket in queue").
>
>
>
> I am wondering if anyone has come up with an easy way to take an existing
> ticket and associating it with an asset? Maybe I'm missing something or
> maybe the Callbacks files are not at the right place
>
>
>
> Any help appreciated…
>
>
>
> Stéphane
>
>
>
>
>
>
>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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