[rt-users] Shredder cannot shred ticket with many attachments

[Ian Rowland]

Hi everyone, first time post to the list but I have been following it for 2 years now - thanks for all the great advice.

I had a mail loop on my system during December. Someone emailed a corrupt attachment in, rt would send a response to watchers and my exchange server on the LAN NDR'd the message back to RT (corrupt attachment), RT in turn then sent out a mail to the watchers and this caused an eternal NDR/Response loop. I think I have in excess of 100,000 responses in the ticket

We were on 3.8.1 and now running 3.8.2rc1

In firefox I get the following timeout after a few hours:

Couldn't wipeout object: no connection to syslog available - /dev/log is not a socket at /usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm line 71 Stack: [/usr/lib/perl5/5.10.0/Carp.pm:44] [/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:510] [/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:389] [/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm:71] [/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Output.pm:39] [/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:147] [/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:95] [/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:70] [/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:22] [/opt/rt3/bin/../lib/RT/Shredder/Record.pm:236] [/opt/rt3/bin/../lib/RT/Shredder.pm:595] [/opt/rt3/bin/../lib/RT/Shredder.pm:591] [/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] [/opt/rt3/bin/../lib/RT/Shredder.pm:592] [/opt/rt3/bin/../lib/RT/Shredder.pm:591] [/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] [/opt/rt3/bin/../lib/RT/Shredder.pm:592] [/opt/rt3/bin/../lib/RT/Shredder.pm:591] [/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] [/opt/rt3/bin/../lib/RT/Shredder.pm:592] [/opt/rt3/bin/../lib/RT/Shredder.pm:591] [/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] [/opt/rt3/bin/../lib/RT/Shredder.pm:592] [/opt/rt3/bin/../lib/RT/Shredder.pm:591] [/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] [/opt/rt3/bin/../lib/RT/Shredder.pm:592] [/opt/rt3/bin/../lib/RT/Shredder.pm:551] [/opt/rt3/bin/../lib/RT/Shredder.pm:540] [/opt/rt3/share/html/Admin/Tools/Shredder/index.html:158] [/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59] [/opt/rt3/share/html/Admin/autohandler:49] [/opt/rt3/share/html/autohandler:311]

Tail -f /var/log/messages:

Jan  7 11:00:35 rt kernel: imklog 3.20.2, log source = /proc/kmsg started.
Jan  7 11:00:35 rt rsyslogd: [origin software="rsyslogd" swVersion="3.20.2" x-pid="1622" x-info="http://www.rsyslog.com"] restart
Jan  7 12:00:20 rt kernel: Kernel logging (proc) stopped.
Jan  7 12:00:21 rt kernel: imklog 3.20.2, log source = /proc/kmsg started.
Jan  7 12:00:21 rt rsyslogd: [origin software="rsyslogd" swVersion="3.20.2" x-pid="1622" x-info="http://www.rsyslog.com"] restart

I am also running Nagios on the box, will stop the service and try the shred again.

Any pointers will be appreciated

Ian
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