[rt-users] On Comment set to open

[Stephen Turner]

On Wed, 07 Jan 2009 10:41:03 -0500, Jerrad Pierce  
<jpierce at cambridgeenergyalliance.org> wrote:

>> On Correspond Open Tickets with template Blank
> It's a customization on the wiki, not a part of the core as far I've  
> ever seen.
> There are also variants like "take on correspond iff unowned & admincc,"
> which we recently implemented here with success.

I'm seeing that scrip definition as part of /etc/initialdata (rt 3.8.0).  
It's been set up by default on every RT install I've done.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T