[rt-users] Exchange 2007 setup with RT3

[Helmuth Ramirez]

Yes, you are on the right track J So based on my example, you'll need a
mail server for RT.  I happen to use Postfix, but its whatever you feel
comfortable with (like if you've used Sendmail).  

 

Helmuth

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

 

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in
your example, but my setup is a bit more confusing right now. I have a
test domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different
domain, again for testing. 

 

So I have Support at Domain2.com setup as a mailbox in Exchange. It is set
to forward mail to my mail contact named RTSupport with the address of
RTSupport at rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3
server). I set the reply address of my support queue in RT to
Support at Domain2.com so now I just need to figure out exactly how to
setup an email address on the RT server for RTSupport at rt3.domain1.com
and then how to send the mail back to Exchange from the RT server ? is
that right ? lol

 

 

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

 

Hi Blake,

I have a mail server installed on my RT box (Postfix).  Postfix is
configured to use my Exchange server as its smarthost.  I do this so my
RT server doesn't need to talk to the internet to send e-mails, my
Exchange box does that work.  With the example below using the AD
accounts pointing to Contacts, you don't have to do anything special on
the Exchange side.  

 

Let me know if there's something else you need cleared up! 

Helmuth

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

 

Thank you for the replies, 

 

Helmuth - I was going through your instructions and it seems pretty
simple to setup. The only thing I don't understand is "Mail server for
RT uses Exchange as smarthost to relay all traffic." Are you saying that
you had to setup RT to use Exchange as a Smarthost, and not the other
way around. This "smarthost" part of the process is what is the most
confusing. 

 

Thanks again !

 

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

 

I'm not sure what your requirements are, but here is what we did.  I
tried to keep it as simple and as "if I get hit by a milk truck tomorrow
someone will need to work on this" troubleshooting friendly as possible
:)  

 

We have AD accounts created with the e-mail addresses we give to our
users, supportemail at ourdomain.com, we then have a corresponding Contact
object which is the RT server e-mail address so
rtsupportemail at rtserver.ourdomain.com.   The AD account
supportemail at ourdomain.com is configured to forward all messages to its
respective Contact object.  The Reply address within RT is configured as
the AD account e-mail address so all communications go through the AD
account.  Mail server for RT uses Exchange as smarthost to relay all
traffic.

 

We're running 2003, but the same should work for all flavors of
Exchange.

 

Helmuth

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

 

Hello All,

 

                I have seen a lot of detailed posts in regards to setup
with Exchange Server 2003, but the steps don't seem to apply to 2007. I
have RT setup with my aliases and queues, and now its time to get the
Exchange setup working properly. I have created a new send connector
that uses a "smart host" setup with the ip address of my RT machine, but
I don't really know how to make exchange only use that connector when
mail is coming from or going to clientsupport at domain.com. As I have it
setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only
setup with the clientsupport email address.  I was hoping that someone
had some EX07 experience and could help me along my path !

 

Thanks in advance for any help/tips/advice I can get !!

 

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