[rt-users] User overview like Quick search Queue overview

[Marco Dieckhoff]

Emmanuel Lacour schrieb:
> On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:
>   
>> Hi!
>>
>> I'm searching for a way to get an overview over my support employees  
>> (users with global right "OwnTicket"), looking like the Quick search  
>> overview for queues.
>>
>> So I can see the amount of new, opened and stalled tickets per user at a  
>> glance. (best including the "Nobody" user)
>>
>> Cherry on the cake would be a link of the username to a search "new,  
>> opened or stalled AND username=" :)
>>
>>     
>
> Here I do this another way, I use Dashboards function of rt 3.8 and put
> in a dashboard graphs for new, open, stalled and resolved ticket per
> user. If you don't have to many users, that can be enough.
>   

We're already using Dashboards like this, but it's a little bit "messy".
I'd prefer a "slim" solution showing only a little table Owner | New | 
Open | Stalled.

But it looks like there is no "group by" in the built in search 
mechanisms, except for creating graphs.

btw, is there a way to downsize search graph images?

-- 
Marco
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