[rt-users] User overview like Quick search Queue overview

[Torsten Brumm]

Hi Marco,
hope this is not too late, but some weeks ago i got something like this from
Erik Peterson via RT-USERS:

http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg12385.html

This is working like a charme for us.

Torsten

2009/1/13 Marco Dieckhoff <dieckhoff at bremskerl.de>

> Emmanuel Lacour schrieb:
>
>> On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:
>>
>>
>>> Hi!
>>>
>>> I'm searching for a way to get an overview over my support employees
>>>  (users with global right "OwnTicket"), looking like the Quick search
>>>  overview for queues.
>>>
>>> So I can see the amount of new, opened and stalled tickets per user at a
>>>  glance. (best including the "Nobody" user)
>>>
>>> Cherry on the cake would be a link of the username to a search "new,
>>>  opened or stalled AND username=" :)
>>>
>>>
>>>
>>
>> Here I do this another way, I use Dashboards function of rt 3.8 and put
>> in a dashboard graphs for new, open, stalled and resolved ticket per
>> user. If you don't have to many users, that can be enough.
>>
>>
>
> We're already using Dashboards like this, but it's a little bit "messy".
> I'd prefer a "slim" solution showing only a little table Owner | New | Open
> | Stalled.
>
> But it looks like there is no "group by" in the built in search mechanisms,
> except for creating graphs.
>
> btw, is there a way to downsize search graph images?
>
> --
> Marco
>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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