[rt-users] SearchBuilder permissions

[Joseph Spenner]

--- On Fri, 1/16/09, Stephen Turner <sturner at MIT.EDU> wrote:

> From: Stephen Turner <sturner at MIT.EDU>
> Subject: Re: [rt-users] SearchBuilder permissions
> To: "Joseph Spenner" <joseph85750 at yahoo.com>, RT-Users at lists.bestpractical.com
> Date: Friday, January 16, 2009, 10:24 AM
> On Thu, 15 Jan 2009 17:55:57 -0500, Joseph Spenner
> <joseph85750 at yahoo.com> wrote:
> 
> > I've recently migrated from RT2.0.15 to RT3.8.1.
> > 
> > I have a queue with certain keywords defined.  In
> RT2, if I wanted to search a queue with those keywords as a
> criteria, I would first add the queue to the search
> criteria.  Upon applying that, and the screen refreshed,
> the keywords would be displayed as additional options to
> modify the search.
> > In RT3, the above process is the same but the keywords
> criteria for search only show up when I'm logged in as
> root, or a specific user who has the following permissions
> for that queue:
> > 
> 
> 
> > 
> > Which of those permissions is responsible for him
> being able to search using the keywords?  I didn't
> realize there would be a permissions restriction possibility
> for searching with the defined keywords.
> > 
> > Thanks!
> > 
> > 
> 
> By "keywords" do you mean custom fields? If so,
> custom fields have their own permissions separate from queue
> permissions.
> 

Yes, custom fields.  I'm still RT2 old school.  Sorry.
I found the permissions section of the custom fields.  Why do custom fields have permissions?
I'll need to figure out how my RT2 keywords (now custom fields) imported into RT3 and adjust the permissions.

Thanks for the tip!