[rt-users] Asset Tracker with RT 3.8.1 - easily linking a ticket to an asset?

Todd Chapman todd at chaka.net
Mon Jan 26 09:51:44 EST 2009


Ruslan,

Weren't you working on that? Any progress?

-Todd

On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <torsten.brumm at googlemail.com
> wrote:

> Hi Todd,
> do you have already any news on this?
>
> Torsten
>
> 2009/1/3 Todd Chapman <todd at chaka.net>
>
> Ruslan is working on such a feature now...
>>
>> Sent from my iPhone
>>
>> On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <<Stephane.Niles at gnb.ca>
>> Stephane.Niles at gnb.ca> wrote:
>>
>>  Hi,
>>
>>
>>
>> We've installed Asset Tracker with RT 3.8.1. We believe we installed AT
>> correctly, but are not sure… There doesn't seem to be an easy way to link an
>> existing ticket (or a new one for that matter) with an asset… The other way
>> around is quite simple (from an Asset, I can create a ticket in a desired
>> queue by selecting the queue, and clicking on "New ticket in queue").
>>
>>
>>
>> I am wondering if anyone has come up with an easy way to take an existing
>> ticket and associating it with an asset? Maybe I'm missing something or
>> maybe the Callbacks files are not at the right place
>>
>>
>>
>> Any help appreciated…
>>
>>
>>
>> Stéphane
>>
>>
>>
>>
>>
>>
>>
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>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.torsten-brumm.de
>
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