[rt-users] Asset Tracker with RT 3.8.1 - easily linking aticket to an asset?

[Shane Painter]

Gents,

 

My name is Shane Painter. I am the IT Director at RW3 Technologies in Austin TX. Our company contracted with Ruslan/Best Practical to code this exact patch for us. Attached you will find some screenshots. I am prepared to release this to the community in exchange for Kharma points =-). 

 

Ruslan, please let me know if this is a problem – I haven’t examined the licensing, but am assuming GPL or compatible?

 

Cheers,

-Shane

 

Shane Painter

Director, Information Technology

Office 512.380.4151 / Mobile 512.294.5890

 

 

 

 

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: Monday, January 26, 2009 8:52 AM
To: Torsten Brumm; ruz at bestpractical.com
Cc: <rt-users at lists.bestpractical.com>; Stéphane (DSSMAS)
Subject: Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking aticket to an asset?

 

Ruslan,

Weren't you working on that? Any progress?

-Todd

On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <torsten.brumm at googlemail.com> wrote:

Hi Todd,
do you have already any news on this?

Torsten

2009/1/3 Todd Chapman <todd at chaka.net>

	 

	Ruslan is working on such a feature now...
	
	Sent from my iPhone

	
	On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <Stephane.Niles at gnb.ca> wrote:

		Hi,

		 

		We've installed Asset Tracker with RT 3.8.1. We believe we installed AT correctly, but are not sure… There doesn't seem to be an easy way to link an existing ticket (or a new one for that matter) with an asset… The other way around is quite simple (from an Asset, I can create a ticket in a desired queue by selecting the queue, and clicking on "New ticket in queue").

		 

		I am wondering if anyone has come up with an easy way to take an existing ticket and associating it with an asset? Maybe I'm missing something or maybe the Callbacks files are not at the right place

		 

		Any help appreciated…

		 

		Stéphane 

		 

		

		 

		 

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MFG

Torsten Brumm

http://www.torsten-brumm.de

 

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