[rt-users] Asset Tracker with RT 3.8.1 - easily linking aticket to an asset?

[Torsten Brumm]

WOW! Looks and sounds GREAT!!! From me you got 1.000.000 Kharma Points ;-)

Torsten

2009/1/26 Shane Painter <spainter at rw3.com>

>  Gents,
>
>
>
> My name is Shane Painter. I am the IT Director at RW3 Technologies in
> Austin TX. Our company contracted with Ruslan/Best Practical to code this
> exact patch for us. Attached you will find some screenshots. I am prepared
> to release this to the community in exchange for Kharma points =-).
>
>
>
> Ruslan, please let me know if this is a problem – I haven't examined the
> licensing, but am assuming GPL or compatible?
>
>
>
> Cheers,
>
> -Shane
>
>
>
> Shane Painter
>
> Director, Information Technology
>
> Office 512.380.4151 / Mobile 512.294.5890
>
> [image: rw3email]
>
>
>
>
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Todd Chapman
> *Sent:* Monday, January 26, 2009 8:52 AM
> *To:* Torsten Brumm; ruz at bestpractical.com
> *Cc:* <rt-users at lists.bestpractical.com>; Stéphane (DSSMAS)
> *Subject:* Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking
> aticket to an asset?
>
>
>
> Ruslan,
>
> Weren't you working on that? Any progress?
>
> -Todd
>
> On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <
> torsten.brumm at googlemail.com> wrote:
>
> Hi Todd,
> do you have already any news on this?
>
> Torsten
>
> 2009/1/3 Todd Chapman <todd at chaka.net>
>
>
>
> Ruslan is working on such a feature now...
>
> Sent from my iPhone
>
>
> On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <
> Stephane.Niles at gnb.ca> wrote:
>
>  Hi,
>
>
>
> We've installed Asset Tracker with RT 3.8.1. We believe we installed AT
> correctly, but are not sure… There doesn't seem to be an easy way to link an
> existing ticket (or a new one for that matter) with an asset… The other way
> around is quite simple (from an Asset, I can create a ticket in a desired
> queue by selecting the queue, and clicking on "New ticket in queue").
>
>
>
> I am wondering if anyone has come up with an easy way to take an existing
> ticket and associating it with an asset? Maybe I'm missing something or
> maybe the Callbacks files are not at the right place
>
>
>
> Any help appreciated…
>
>
>
> Stéphane
>
>
>
>
>
>
>
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>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.torsten-brumm.de
>
>
>



-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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