[rt-users] RT 3.6.5 on Fedora Core 8 doesn't seem to detect Local customizations

[Cynthia A Segura]

Greetings, 

I am running Request Tracker 3.6.5 (rt-3.6.5-3.fc8) on a Fedora Core 8 
platform. I?m trying to make customizations in the local directory tree, 
but RT doesn?t seem to be picking up the local path. 

I have checked the RT.pm file (installed under 
/usr/lib/perl5/vender_perl/5.8.8/RT.pm) to determine the Mason local path. 
In this file, the $MasonLocalComponentRoot is set to 
/usr/local/lib/rt3/html. 

So, to test customization, I copied the Logo file from 
/usr/share/rt3/html/Elements/Logo to /usr/local/lib/rt3/html/Elements/Logo 
(preserving the permissions). And just to see, if I could reflect changes 
in the local Logo file, I changed the default logo to a file that doesn?t 
exist:

<a href="http://bestpractical.com"><img 
src="<%$RT::WebImagesURL%>/BLAH.gif" alt="<%loc("Best Practical Solutions, 
LLC corporate logo")%>" width="177" height="33" /></a>

And then restarted apache. There was no effect. When I make this same 
change in the /usr/share/rt3/html/Elements/Logo file, the change takes 
effect. It?s almost as if RT isn?t reading the local file. 

Any help would be greatly appreciated!!! I?m totally stuck. 
Thanks in advance,
Cynthia Segura

Cynthia Segura
Information Technology Specialist
USGS Albuquerque Seismological Laboratory
10002 Isleta Road SE Kirtland AFB, NM 87117
Phone: (505) 853-6386
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