[rt-users] Queues without explicit CorrespondAddress are disabled?

[Eliezer E Chávez]

That's rare, cause i see all my queues and i don't have an explicit
correspond address for each one, only the default one

And i imagine you have define de default one in RT_SiteConfig.pm

Regards!

On Thu, Jan 29, 2009 at 5:35 AM, Jo Rhett <jrhett at netconsonance.com> wrote:

> So in playing around with the system I observed that RT doesn't care
> which e-mail address you send an existing ticket reply to, it always
> updates the correct ticket no matter if the queue has changed or what
> not.   That's perfect.
>
> So it got me thinking about queues which a ticket would never start
> in, but might get moved into later.   And realizing that they could
> all share the default Correspondence Address.   I tested the idea and
> it works, except in one sense.
>
> When you click on "Basics" or "Jumbo" to change the ticket queue, any
> queue without an explicit (different) CorrespondAddress doesn't show
> up in the list.
>
> This isn't a rights thing, as I'm working as a Superuser.
>
> I don't have enough brain to look at this tonight, but if any of you
> know why this behavior is set up and/or why it shouldn't be changed,
> please clue me in before I start trying to fix this.
>
> --
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
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-- 
Eliezer E Chávez
+58-416-6125676
eliezer.chavez at gmail.com
>>http://www.bumeran.com.ve/cv/eliezer-chavez
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