[rt-users] Querying tickets based on current user custom field

[nseigne]

Hello again,

Been stuck on this since : I guess the search builder page won't make it up
to that...
Can anyone give me a hint on how to do this ?

I've looked Search/Generic.pm after working on Custom Conditions and Actions
but there is much less (any?) documentation on this : how to extend it and
then use it.

Any help appreciated.
Nicolas.


nseigne wrote:
> 
> Hi, 
> 
> I have added successfully 2 custom fields to my fresh rt instance : 
>    - a single value region dropdown field to tickets 
>    - a favorite-regions field to users 
> 
> I can easily query tickets against the ticket custom field, but I would
> like to build a query against the current users custom field : something
> like "give me the tickets who's region are in my favorites". 
> 
> From what I've read in the RT book and experimented, it doesn't seem far
> off but I can't find the write syntax. I've tried things like 'CF.region =
> __CurrentUser__.CF.favorite-region' (pseudo code). 
> Can this really be done ? 
> 
> Thanks in advance. 
> 
> 

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