[rt-users] very simple (and possibly dumb) question, correspondence subject.

[Tim Mitchell]

Thanks that worked perfectly!
-TM

On Wed, Jul 8, 2009 at 7:21 AM, Roderick A. Anderson <
raanders at cyber-office.net> wrote:

> Agnislav Onufrijchuk wrote:
> > Tim Mitchell wrote:
> >  >
> >  >
> >  > Subject line on emails to everyone contains the FQDN + ticket number +
> ticket
> > subject.
> > I doubt in FQDN. AFAIK text before ticket number in subject is set per
> queue in
> > "Subject Tag" input field. In case when "Subject Tag" is empty, the text
> is
> > being got from $rtname variable in RT_SiteConfig.pm
> >
> >  > I'd like to change that to RT-PS + ticket number + ticket subject.
> > I don't know what is RT-PS. Please, clarify.
>
> "RT-PS" instead of the FQDN (ie. $rtname = "RT-PS";) I'd guess having
> been down the no-FQDN route with a customer.
>
>
> \\||/
> Rod
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-- 
Thanks,
-TM

"Ravioli is the square root of pasta."
- Max K., Age 11
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