[rt-users] Monthly Tasks

Torsten Brumm torsten.brumm at googlemail.com
Tue Jul 14 05:09:34 EDT 2009

Why so complicated?

If you like to use a new ticket every time, why not create directly from
cron? mail to the queue with the content and done. If you like to recycle
your ticket, just create a ticket, close when done and then use rt-crontool
as example to reopen it.

Hoep this helps

2009/7/13 rmp dmd <rmp.dmd1229 at gmail.com>

> Hi,
> We have recurring tasks (monthly and quarterly) like patch update or run
> scan vulnerability that I would like to set to create ticket on a certain
> time.
> Here's I would like to do:
>  I create a new ticket "run scan vulnerability on server X".
> After running, I will close this
> ticket. On next month, this ticket automatically will be re-opend (or a new
> one generated).
> I'm thinking of using RT Reminders. I've checked it but the scrips that I
> saw, use reminders to send open tickets that are due over a period of time.
> Does anyone was able to do this and any scrips that I can check?
> Thanks!
> Roehl
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Torsten Brumm

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