[rt-users] RT 3.8.2 -> 3.8.4 upgrade issue FCKeditor error

[Sean]

Hi,

Apologies, yes you are correct, it is 3.8.4 (doh!) I have
updated the subject line accordingly.

> You don't give an IE version

IE 7, also tried Firefox just now, same error.

I'll poke around a bit more.





--- On Tue, 7/21/09, Kevin Falcone <falcone at bestpractical.com> wrote:

> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] RT 3.8.2 -> 3.8.6 upgrade issue FCKeditor error
> To: rt-users at lists.bestpractical.com
> Date: Tuesday, July 21, 2009, 3:11 PM
> On Tue, Jul 21, 2009 at 11:53:00AM
> -0700, Sean wrote:
> > I recently upgraded from 3.8.2 to 3.8.6 
> 
> There is no 3.8.6, I assume you mean 3.8.4
> 
> > When using the web interface, any interaction
> involving the FCK
> > editor (i.e. create ticket, reply, resolve, comment)
> induces a
> > pop-up window (in IE, dont have firefox to test) which
> says "Unknown
> 
> You don't give an IE version
> 
> > toolbar item "CreateDiv"  - if I click ok the
> FCKeditor loads.
> > Luckily, I am doing this on a test instance. When
> comparing the two
> > FCKeditor screens, there are several buttons missing
> on the 3.8.6
> > screen vs. the 3.8.2 in the editor. I can provide
> screenshots if
> > requested, but I think this is more a problem with
> "CreateDiv" vs
> > the actual buttons themselves.
> 
> 3.8.4 was tested with IE6/7/8 and I don't see this behavior
> when
> retesting with IE8.
> 
> CreateDiv is used in the current version of FCKEditor, it
> is not an RT
> extension, so I don't know why you would be getting this
> error.
> 
> -kevin
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