[rt-users] Reassigning tickets as superuser

Jo Rhett jrhett at netconsonance.com
Fri Jul 24 18:52:41 EDT 2009

I've asked about this before and they seem unwilling to accept patches  
to fix this behavior.   But I totally agree with you ;-)

On Jul 22, 2009, at 7:39 AM, Steve Hopps wrote:
> It seems there is no way to give someone permission to simply  
> reassign a ticket which is already owned. No matter what, you must  
> 'steal' the ticket, then reassign it.
> From a manager's perspective this is kind of a pain (I teased my  
> boss "I know it's a whole extra click!"), would it be possible for  
> this to be changed in an upcoming patch so that you can assign a  
> permission which allows someone to reassign tickets even if they are  
> not the owner?
> -Steve Hopps
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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