[rt-users] Docs for mailgate comments?

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Wed Jul 22 14:54:16 EDT 2009

On Wed, Jul 22, 2009 at 14:13, Scott T.
Hildreth<shildret at scotth.emsphone.com> wrote:
> Can someone please explain or point me to the docs on how
> the comments work for email.  I'm sure it is right under my
> nose, but all I can find is how to setup the rt-mailgate.
You need a separate email address routing to RT with the --action set
to comment. I recommend using
--action correspond --extension action though.

Then queue at rt.example.net is correspond and
queue+comment at rt.example.net is comment.

> Does RT parse the ticket number from the subject?
Yes, but that has nothing to do with comments per se.

Cambridge Energy Alliance: Save money. Save the planet.

More information about the rt-users mailing list