[rt-users] Docs for mailgate comments?

Scott T. Hildreth shildret at scotth.emsphone.com
Wed Jul 22 14:58:52 EDT 2009

On Wed, 2009-07-22 at 14:54 -0400, Jerrad Pierce wrote:
> On Wed, Jul 22, 2009 at 14:13, Scott T.
> Hildreth<shildret at scotth.emsphone.com> wrote:
> > Can someone please explain or point me to the docs on how
> > the comments work for email.  I'm sure it is right under my
> > nose, but all I can find is how to setup the rt-mailgate.
> You need a separate email address routing to RT with the --action set
> to comment. I recommend using

I do have the separate email for comment.

> --action correspond --extension action though.
> Then queue at rt.example.net is correspond and
> queue+comment at rt.example.net is comment.
> > Does RT parse the ticket number from the subject?
> Yes, but that has nothing to do with comments per se.

Okay, maybe I misunderstand the comments, I thought it would
be a comment for a certain ticket??


More information about the rt-users mailing list