[rt-users] Reassigning tickets as superuser

Steve Hopps steve.hopps at gmail.com
Wed Jul 22 10:39:52 EDT 2009

It seems there is no way to give someone permission to simply reassign a
ticket which is already owned. No matter what, you must 'steal' the ticket,
then reassign it.
>From a manager's perspective this is kind of a pain (I teased my boss "I
know it's a whole extra click!"), would it be possible for this to be
changed in an upcoming patch so that you can assign a permission which
allows someone to reassign tickets even if they are not the owner?

-Steve Hopps
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