[rt-users] Using/Sorting Categories of CustomFields

chris.p.canipe at rrd.com chris.p.canipe at rrd.com
Mon Jul 27 16:58:26 EDT 2009


I sent this e-mail before subscribing to the list and I don't think it got 
through. Additionally, I fogot to include my technical specs.

I'm new to RT and struggling to find detailed documentation about the 
"Category" field for a "Select one value" CustomField. The FAQ states that 
it allows one to do a two level select, but I've found three issues with 

In IE: Choosing a category in the first select does not affect (filter) 
the second. I found this reported here: 
In Firefox: Choosing a category, selecting a value from that category, 
then changing the category does not reset (clear) the selected value. 
Shouldn't this be the normal behavior? Has any one changed this?
I need to sort a custom field by its category and then its name. The 
problem I'm encountering is that the category names are repeated if they 
are not successive. I can fix this by specifying the sort value for each, 
but it would be better to change the SQL sort. Does anyone have a 
recommendation for changing this? I've been trying to track it down.

I'm running RT 3.8.4 on Solaris 10 with Apache 2.2.11, mod_perl 2.0.4, 
,MySQL 5.1.36, and Perl 5.10.0.

Thank you for your assistance.

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