[rt-users] Trouble adding RTx-Tags-0.14 to RT 3.8.1

[Ruslan Zakirov]

You shouldn't extract plugins right into RT's paths, but instead use
standard `perl Makefile.PL && make && make install` steps. If RT is
not in standard location then you can use RTHOME environment variable
to point to the lib dir with RT.pm.

On Tue, Jul 28, 2009 at 6:58 PM, Kay Wanous<kay.wanous at gmail.com> wrote:
> I extracted the tarball to /usr/local/rt3/local/plugins/, but the actual
> directory for the file is
> /usr/local/rt3/local/plugins/RTx-Tags-0.14/lib/RTx/
>
> Thanks,
> Kay
>
> Ruslan Zakirov wrote:
>>
>> And where is RTx/Tags.pm located on your file system?
>>
>> On Tue, Jul 28, 2009 at 6:33 AM, Kay Wanous<kay.wanous at gmail.com> wrote:
>>>
>>> I should have done more looking at my logs and less Google-ing... I had
>>> this in my Apache log:
>>>
>>> [Mon Jul 27 22:27:45 2009] [error] Can't locate RTx/Tags.pm in @INC
>>> (@INC contains: /usr/local/rt3/bin/../local/lib
>>> /usr/local/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8
>>> /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5
>>> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .
>>> /etc/apache2) at /usr/local/rt3/bin/../lib/RT.pm line 624.\nCompilation
>>> failed in require at (eval 2) line 1.\n
>>>
>>>  -- Kay
>>>
>>> Kay Wanous wrote:
>>>>
>>>> Hi all,
>>>>
>>>> I'm thrilled with the idea of the RT-Tags plugin but I'm doing something
>>>> wrong with getting it to work with our setup.  Any help would be much
>>>> appreciated!
>>>>
>>>> I've extracted it and added the following lines to the RT_SiteConfig.pm:
>>>>
>>>> Set(@Plugins,(qw(RTx::Tags)));
>>>> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
>>>> MySupportQueues MyReminders RefreshHomepage Dashboards TagCloud)]);
>>>>
>>>> But the TagCloud still doesn't show up as something users can add in RT
>>>> at a glance or in the Simple Search.
>>>>
>>>> Any ideas?
>>>>
>>>> Thanks,
>>>> Kay
>>>>
>>>>
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>>
>>
>>
>



-- 
Best regards, Ruslan.