[rt-users] Trouble adding RTx-Tags-0.14 to RT 3.8.1

Kay Wanous kay.wanous at gmail.com
Tue Jul 28 11:23:41 EDT 2009


Oops!  Thank you, that worked like a charm.  I have a lovely tag cloud 
in my RT at a Glance.  It even shows correctly with the mouseover the 
number of tickets with that tag.

Now I just need to get the simple search working... clicking on 
something in the cloud finds zero results.  :P

Thanks,
Kay

Ruslan Zakirov wrote:
> You shouldn't extract plugins right into RT's paths, but instead use
> standard `perl Makefile.PL && make && make install` steps. If RT is
> not in standard location then you can use RTHOME environment variable
> to point to the lib dir with RT.pm.
> 
> On Tue, Jul 28, 2009 at 6:58 PM, Kay Wanous<kay.wanous at gmail.com> wrote:
>> I extracted the tarball to /usr/local/rt3/local/plugins/, but the actual
>> directory for the file is
>> /usr/local/rt3/local/plugins/RTx-Tags-0.14/lib/RTx/
>>
>> Thanks,
>> Kay
>>
>> Ruslan Zakirov wrote:
>>> And where is RTx/Tags.pm located on your file system?
>>>
>>> On Tue, Jul 28, 2009 at 6:33 AM, Kay Wanous<kay.wanous at gmail.com> wrote:
>>>> I should have done more looking at my logs and less Google-ing... I had
>>>> this in my Apache log:
>>>>
>>>> [Mon Jul 27 22:27:45 2009] [error] Can't locate RTx/Tags.pm in @INC
>>>> (@INC contains: /usr/local/rt3/bin/../local/lib
>>>> /usr/local/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8
>>>> /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5
>>>> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .
>>>> /etc/apache2) at /usr/local/rt3/bin/../lib/RT.pm line 624.\nCompilation
>>>> failed in require at (eval 2) line 1.\n
>>>>
>>>>  -- Kay
>>>>
>>>> Kay Wanous wrote:
>>>>> Hi all,
>>>>>
>>>>> I'm thrilled with the idea of the RT-Tags plugin but I'm doing something
>>>>> wrong with getting it to work with our setup.  Any help would be much
>>>>> appreciated!
>>>>>
>>>>> I've extracted it and added the following lines to the RT_SiteConfig.pm:
>>>>>
>>>>> Set(@Plugins,(qw(RTx::Tags)));
>>>>> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
>>>>> MySupportQueues MyReminders RefreshHomepage Dashboards TagCloud)]);
>>>>>
>>>>> But the TagCloud still doesn't show up as something users can add in RT
>>>>> at a glance or in the Simple Search.
>>>>>
>>>>> Any ideas?
>>>>>
>>>>> Thanks,
>>>>> Kay
>>>>>
>>>>>
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>>>
>>>
> 
> 
> 



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