[rt-users] Trouble adding RTx-Tags-0.14 to RT 3.8.1

[Ruslan Zakirov]

Look into logs, enable warnings log level. Also, you get better chance
to get answer on your problems if you send to this list and cc author
of the extension.

On Tue, Jul 28, 2009 at 7:23 PM, Kay Wanous<kay.wanous at gmail.com> wrote:
> Oops!  Thank you, that worked like a charm.  I have a lovely tag cloud in my
> RT at a Glance.  It even shows correctly with the mouseover the number of
> tickets with that tag.
>
> Now I just need to get the simple search working... clicking on something in
> the cloud finds zero results.  :P
>
> Thanks,
> Kay
>
> Ruslan Zakirov wrote:
>>
>> You shouldn't extract plugins right into RT's paths, but instead use
>> standard `perl Makefile.PL && make && make install` steps. If RT is
>> not in standard location then you can use RTHOME environment variable
>> to point to the lib dir with RT.pm.
>>
>> On Tue, Jul 28, 2009 at 6:58 PM, Kay Wanous<kay.wanous at gmail.com> wrote:
>>>
>>> I extracted the tarball to /usr/local/rt3/local/plugins/, but the actual
>>> directory for the file is
>>> /usr/local/rt3/local/plugins/RTx-Tags-0.14/lib/RTx/
>>>
>>> Thanks,
>>> Kay
>>>
>>> Ruslan Zakirov wrote:
>>>>
>>>> And where is RTx/Tags.pm located on your file system?
>>>>
>>>> On Tue, Jul 28, 2009 at 6:33 AM, Kay Wanous<kay.wanous at gmail.com> wrote:
>>>>>
>>>>> I should have done more looking at my logs and less Google-ing... I had
>>>>> this in my Apache log:
>>>>>
>>>>> [Mon Jul 27 22:27:45 2009] [error] Can't locate RTx/Tags.pm in @INC
>>>>> (@INC contains: /usr/local/rt3/bin/../local/lib
>>>>> /usr/local/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8
>>>>> /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5
>>>>> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .
>>>>> /etc/apache2) at /usr/local/rt3/bin/../lib/RT.pm line 624.\nCompilation
>>>>> failed in require at (eval 2) line 1.\n
>>>>>
>>>>>  -- Kay
>>>>>
>>>>> Kay Wanous wrote:
>>>>>>
>>>>>> Hi all,
>>>>>>
>>>>>> I'm thrilled with the idea of the RT-Tags plugin but I'm doing
>>>>>> something
>>>>>> wrong with getting it to work with our setup.  Any help would be much
>>>>>> appreciated!
>>>>>>
>>>>>> I've extracted it and added the following lines to the
>>>>>> RT_SiteConfig.pm:
>>>>>>
>>>>>> Set(@Plugins,(qw(RTx::Tags)));
>>>>>> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
>>>>>> MySupportQueues MyReminders RefreshHomepage Dashboards TagCloud)]);
>>>>>>
>>>>>> But the TagCloud still doesn't show up as something users can add in
>>>>>> RT
>>>>>> at a glance or in the Simple Search.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>> Thanks,
>>>>>> Kay
>>>>>>
>>>>>>
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>>>>>
>>>>
>>>>
>>
>>
>>
>



-- 
Best regards, Ruslan.