[rt-users] Malformed sort order header links in Quick Search -> (queue-name)

Leif Terrens golgy at golgy.net
Fri Jul 31 22:58:42 EDT 2009

On Sat, Aug 1, 2009 at 2:43 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Jul 30, 2009 at 04:46:19PM +1000, Leif Terrens wrote:
> > Howdy all,
> >
> > I'm having a bit of trouble after upgrading from RT version 3.0.9 on
> > mysql4 to 3.8.4 on mysql5 running on Solaris 10.
> >
> > I've managed to build and install all of the RT pre-requisites
> > correctly, built the RT package according to the options I desired.
> > Apache and mysql have been correctly upgraded and configured; I get to
> > login and poke around fine other than the problem I've encountered.
> >
> > The problem occurs when I select a Queue from the Quick Search box on
> > the right hand side of the Home screen. The Queue displays correctly
> > visually-wise, tickets are displayed and I'm able to select the tickets
> > by clicking either the ticket ID number or the ticket subject name. The
> > problem is that the header links ( #, Subject, Status etc ) all have
> > click-able links that are malformed. An example of this is :
> >
> > http://<my host here>/Search/Results.html?Format=    '<b><a
> > href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
> __WebPath__ and the other tokens are substituted when the search
> results are displayed.  The key here is that this is a Format being
> passed along with the query at the end.  They're not supposed to be
> replaced at this point (Look for the ParseFormat mason component).
> If you're actually getting an error from your browser, that would be
> interesting to see.  We've not seen a bug report for it.
> -kevin
Cheers Kevin - I actually found that I made a silly mistake by not
thoroughly testing it with all browsers/platforms. It seems that the lack of
action when attempting to sort a queue via those links is particular only to
the newest release of Firefox - version 3.5 and upwards ( at least, on
Linux/Ubuntu ). The page operates fine with Firefox 3.0 series, and Internet
Explorer latest versions.
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