[rt-users] Scrip for Merging bounces into existing tickets added to the wiki

[Jo Rhett]

I found one problem.  It assumes that the Organization name is also  
used as the subject line tag.  I've fixed that.

But it has print STDERR statements here, and I wish I could figure out  
where those PRINTs are going.   Or is there a better way to debug  
statements out to rt.log?

On Jul 30, 2009, at 11:52 AM, Jo Rhett wrote:
> Otmar, this looks great -- however it doesn't seem to be working.    
> Is there any useful way to debug this?
>
> I've confirmed that the bounce e-mails all contain the information  
> you are looking for.  Nothing bad appears in rt.log
>
> On Jul 24, 2009, at 4:43 AM, Otmar Lendl wrote:
>> I recently hacked up a small Scrip that tries to merge new tickets
>> generated by mail bounces into the ticket that generated the mail.
>>
>> This is similar to what
>> http://wiki.bestpractical.com/view/RtBounceHandler is doing, just  
>> that
>> it's implemented as a scrip and not as an external program which runs
>> on incoming mail.
>>
>> I've added my code to the RT wiki at
>> http://wiki.bestpractical.com/view/BounceMerge
>>
>> I hope someone else might find it useful, too.
>>
>> /ol
>> -- 
>> -=-  Otmar Lendl  --  ol at bofh.priv.at  --  http://lendl.priv.at/  -=-
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>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source  
> and other randomness
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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