[rt-users] Scrip for Merging bounces into existing tickets added to the wiki

Jo Rhett jrhett at netconsonance.com
Thu Jul 30 14:52:18 EDT 2009

Otmar, this looks great -- however it doesn't seem to be working.   Is  
there any useful way to debug this?

I've confirmed that the bounce e-mails all contain the information you  
are looking for.  Nothing bad appears in rt.log

On Jul 24, 2009, at 4:43 AM, Otmar Lendl wrote:
> I recently hacked up a small Scrip that tries to merge new tickets
> generated by mail bounces into the ticket that generated the mail.
> This is similar to what
> http://wiki.bestpractical.com/view/RtBounceHandler is doing, just that
> it's implemented as a scrip and not as an external program which runs
> on incoming mail.
> I've added my code to the RT wiki at
> http://wiki.bestpractical.com/view/BounceMerge
> I hope someone else might find it useful, too.
> /ol
> -- 
> -=-  Otmar Lendl  --  ol at bofh.priv.at  --  http://lendl.priv.at/  -=-
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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