[rt-users] Scrip for Merging bounces into existing tickets added to the wiki

[Jo Rhett]

Otmar, this looks great -- however it doesn't seem to be working.   Is  
there any useful way to debug this?

I've confirmed that the bounce e-mails all contain the information you  
are looking for.  Nothing bad appears in rt.log

On Jul 24, 2009, at 4:43 AM, Otmar Lendl wrote:
> I recently hacked up a small Scrip that tries to merge new tickets
> generated by mail bounces into the ticket that generated the mail.
>
> This is similar to what
> http://wiki.bestpractical.com/view/RtBounceHandler is doing, just that
> it's implemented as a scrip and not as an external program which runs
> on incoming mail.
>
> I've added my code to the RT wiki at
> http://wiki.bestpractical.com/view/BounceMerge
>
> I hope someone else might find it useful, too.
>
> /ol
> -- 
> -=-  Otmar Lendl  --  ol at bofh.priv.at  --  http://lendl.priv.at/  -=-
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090730/e4774805/attachment.htm>