[rt-users] search for deleted tickets in a Dashboard?

[Ruslan Zakirov]

You can use custom portlet based on a component with
$tickets->{'allow_search_deleted'} = 1;

On Wed, Jun 3, 2009 at 6:04 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> There is no way to search deleted tickets in the web UI.
>
> On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett <jrhett at netconsonance.com> wrote:
>> I'm trying to create a Dashboard which will mail out the tickets for
>> review which are going to be purged from the system by rt-scrubber.
>>
>> In testing I have found something weird.  Giving rt-scrubber a query
>> like this works fine.
>>
>>  rt-shredder --plugin "Tickets=query, Status = 'deleted' AND
>> LastUpdated < '90 days ago';limit,100" --sqldump /u/rtweb/shredder-
>> restore.sql
>>
>> However the same query in the ticket system returns no results.  Is
>> there something about doing ticket queries where Deleted is not a
>> valid status?  How do we solve this problem?
>>
>> --
>> Jo Rhett
>> Net Consonance : consonant endings by net philanthropy, open source
>> and other randomness
>>
>>
>>
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>
>
>
> --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.