[rt-users] ticket creation based on subject

[Jeremy Winder]

I have also found this mailing list extremely helpful, and finally
someone asked a question I can help with.

On the wiki there is a
scrip,http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
, that will merge the Problem and Recovery notices then automatically
close the ticket. If you don't want the ticket to be automatically
closed, you can replace the second to last line,
$self->TicketObj->SetStatus( "resolved" ); with the action you do want
to happen.

Hope this helps,

Jeremy


On Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote:
> Hi, 
>  
> I'm sending a lot of questions and been getting substantial and
> concise responses.  This mailing lists is the best on all the mailing
> list. members provided the answer accurately and extensively. Thanks
> very much guys! 
>  
> Anyway, I have another question. 
>  
> Is there a way or an exisiting scrip to filter subject with **
> RECOVERY and alert and  OK ** , then do not create a ticket but just
> send email to AdminCC.  Yes, the request email is coming from Nagios
> alerts. 
>  
>  
> Thanks for the great help!
> Roehl
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