[rt-users] ticket creation based on subject

[rmp dmd]

Thank you very much jeremy. It is a big help.

someone kindly show me the syntax for:
- ignoring the request (basically do nothing)
- send or forward the message to AdminCC

thanks!

On Thu, Jun 11, 2009 at 5:51 PM, Jeremy Winder <jwinder at logicalsi.com>wrote:

> I have also found this mailing list extremely helpful, and finally
> someone asked a question I can help with.
>
> On the wiki there is a
> scrip,http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
> , that will merge the Problem and Recovery notices then automatically
> close the ticket. If you don't want the ticket to be automatically
> closed, you can replace the second to last line,
> $self->TicketObj->SetStatus( "resolved" ); with the action you do want
> to happen.
>
> Hope this helps,
>
> Jeremy
>
>
> On Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote:
> > Hi,
> >
> > I'm sending a lot of questions and been getting substantial and
> > concise responses.  This mailing lists is the best on all the mailing
> > list. members provided the answer accurately and extensively. Thanks
> > very much guys!
> >
> > Anyway, I have another question.
> >
> > Is there a way or an exisiting scrip to filter subject with **
> > RECOVERY and alert and  OK ** , then do not create a ticket but just
> > send email to AdminCC.  Yes, the request email is coming from Nagios
> > alerts.
> >
> >
> > Thanks for the great help!
> > Roehl
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>
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