[rt-users] Update: External requester can't see own tickets

[Lander, Scott]

On more thought - maybe the problem is that my ldap authentication isn't actually working as I expected.

I was using my own account (slander) to login via ldap, and the login works.   But - I had the admin account email set as my email.   So, when I created a ticket using my email as the requester name, it was actually owned by the root account.

I changed the email of the root account, and attempted to create another ticket from my own (ldap) account, and now I get:

Could not find or create that user

The ticket is created, but the requestor field is empty.   History shows "slander - created ticket".

Anyone have any pointers?







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>From the self-service page.   This is a global issue.
My users are authenticated via ldap.
The initial page shows "Open Tickets", "Closed Tickets" and "New Ticket" on the left side.

Clicking either Open or Closed Tickets does not return anything.     <--- This is the issue I hope to fix


Goto ticket works fine.

This is RT 3.8.3

I see this problem in forums from awhile back (years), but couldn't find a solution.   I have played with both global roles and groups (gave all rights to all roles and all groups) without success.  (This is a test system, not production!)

Maybe this is the way it is supposed to be?  But, if so, what are those buttons for?

Any suggestions?



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