[rt-users] Email copies of replies to senders

[Kevin Falcone]

On Jun 12, 2009, at 7:03 PM, Dominic Lepiane wrote:

> Thanks for your reply, I think that's what we are looking for.
>
> When I took another look in the mailing list archives, I saw mention  
> of
> this being added as a user setting / preference in an email from 2005.
> We couldn't find any such setting in 3.8.3, is this feature available
> somewhere?

The author of the quoted mail doesn't work for BPS,
I believe it was added as a local user preference by that author.

3.8 allows users to completely disable mail from RT as a user
preference, or to receive daily digests of mail

-kevin

>
> http://lists.bestpractical.com/pipermail/rt-users/2005-November/035022.html
>
> //>/ With the notify actor setting of 0, RT won't send mail to the  
> 'actor' -
> />/ the thinking is that you've made the update so you don't need to  
> be notified
> />/ of the update. You can, of course change the setting to 1 in  
> which case you
> />/ will get the mail. Does that answer your question?
> />/
> />/ This has caused confusion for some of our users who aren't aware  
> of this
> />/ feature and expect to see mail. We are about to introduce a user  
> preference
> />/ that controls this so that the individual can choose what  
> behavior they
> />/ want.
> />/
> />/ Steve
> />/
> /
>
>
>
> Thanks,
> - Dominic
>
>
> Ken Crocker wrote:
>> Dominic,
>>
>>    RT doesn't normally notify the initiator of a transaction, as it
>> would be redundant (plus there is a record of the reply in the ticket
>> history). However, if that is what you want, you need to turn on the
>> "Notify Actor setting in your RT_SiteConfig.pm file located at
>> $RTHOME/etc. Hope this helps.
>>
>> Kenn
>> LBNL
>>
>> On 6/11/2009 12:44 PM, Dominic Lepiane wrote:
>>
>>> Hi rt-users,
>>>
>>> I'm not sure where to look for this and I couldn't find where in the
>>> config or preferences this can be done, but is is possible to have
>>> replies sent to the replying person?  So if I reply to a ticket, I  
>>> would
>>> get a copy of my own reply as well as the other people?
>>>
>>> Thanks,
>>> - Dominic
>>>
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