[rt-users] Question re: RT-Extension-CommandByMail

[Kevin Falcone]

On Jun 12, 2009, at 1:51 PM, GravyFace wrote:

> Looks like using CommandByEmail is going to be extremely useful
> (especially for setting ownership of tickets), but I have a couple of
> questions:
>
> 1. is it stable under 3.8.2?

Yes.  Just make sure you have the latest version so it installs properly

> 2. I'm assuming it uses the rt-mailgate (and thus my PostFix aliases),
> but to what action is it tied into?  i.e. If I'm setting the owner, I
> don't really want commands and/or message to go out as correspondence
> or comments for that matter.

No, it works by parsing comments/replies for action commands that
are documented in the README.

If you want a separate address technique, you want to look at
UnsafeEmailCommands in your config, or possibly the --extension
argument to rt-mailgate

-kevin